Terms of Service
Welcome to Flowdown. These Terms of Service ("Terms") govern your access to and use of the Flowdown website at flowdown.io and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
1. Acceptance of Terms
By creating an account, accessing, or using Flowdown, you confirm that you are at least 13 years of age and that you agree to comply with and be bound by these Terms and our Privacy Policy. If you are using Flowdown on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Account Registration and Responsibilities
To use certain features of Flowdown, you must create an account by providing a valid email address, your name, and a password. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities that occur under your account.
- Providing accurate and up-to-date information during registration.
- Notifying us promptly if you become aware of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or that appear to be fraudulent or inactive for an extended period.
3. Subscription Plans and Billing
3.1 Plans
Flowdown offers three subscription tiers:
- Free — limited to 5 flowcharts with basic editor features and PNG/SVG export.
- Basic ($5/month) — unlimited flowcharts, full editor features, all export formats (PNG, SVG, JSON, Mermaid), and priority support.
- Pro ($10/month) — everything in Basic, plus AI-powered flowchart generation, AI assistant, and custom templates.
3.2 Paddle as Merchant of Record
All payments for Flowdown subscriptions are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions. This means that Paddle is the seller of record and handles all billing, payment processing, sales tax, VAT, and invoicing on our behalf.
When you purchase a subscription, your payment relationship is with Paddle. By making a purchase, you also agree to Paddle's Buyer Terms and Conditions. Paddle will collect your payment information directly; Flowdown does not store or have access to your credit card or payment details.
3.3 Billing Cycle
Subscriptions are billed on a monthly recurring basis. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. Paddle will charge the payment method on file for each renewal.
3.4 Refunds
Since Paddle is the Merchant of Record, all refund requests are handled by Paddle in accordance with their refund policies. If you believe you are entitled to a refund, please contact Paddle's support through the payment receipt you received, or reach out to us and we will assist in coordinating with Paddle.
3.5 Price Changes
We reserve the right to change subscription pricing. If we do, we will provide at least 30 days' notice before the new pricing takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.
4. AI Features Disclaimer
Flowdown's Pro plan includes AI-powered features for generating and editing flowcharts. These features are powered by OpenAI. Please note:
- AI-generated output is provided "as is" without any guarantee of accuracy, completeness, or suitability for any particular purpose.
- You are solely responsible for reviewing and verifying any content generated by AI features before relying on it.
- AI features may occasionally produce unexpected, incorrect, or incomplete results. We are not liable for any decisions or actions taken based on AI-generated content.
- When you use AI features, relevant data (such as your text prompts and flowchart context) may be sent to OpenAI for processing. See our Privacy Policy for details on how this data is handled.
5. User Content Ownership
5.1 Your Content
You retain full ownership of all flowcharts, diagrams, and other content you create using Flowdown ("User Content"). We do not claim any intellectual property rights over your User Content.
5.2 License to Operate
By uploading or creating User Content on Flowdown, you grant us a limited, non-exclusive license to store, display, and process your content solely for the purpose of providing and improving the Service. This license ends when you delete your content or your account.
5.3 Export
You may export your flowcharts at any time in PNG, SVG, JSON, or Mermaid format (depending on your plan). We encourage you to maintain your own backups of important content.
6. Acceptable Use Policy
You agree not to use Flowdown to:
- Violate any applicable law, regulation, or third-party rights.
- Upload, transmit, or create content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
- Attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service.
- Interfere with or disrupt the Service, servers, or networks, including through denial-of-service attacks, excessive API usage, or automated scraping.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Use the Service to send spam, phishing messages, or other unsolicited communications.
- Resell, sublicense, or redistribute access to the Service without our prior written consent.
- Use the AI features to generate content that violates OpenAI's usage policies.
7. Service Availability
We strive to keep Flowdown available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis. We may:
- Perform scheduled or unscheduled maintenance that may temporarily affect availability.
- Modify, suspend, or discontinue features or parts of the Service at any time.
- Experience downtime due to factors beyond our control (e.g., third-party service outages, hosting issues).
We do not offer a formal Service Level Agreement (SLA). We will make reasonable efforts to notify you of planned maintenance and significant service changes.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- Flowdown and its operators, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of or inability to use the Service.
- Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you have paid us (via Paddle) in the twelve (12) months preceding the event giving rise to the claim.
- We are not liable for any issues arising from third-party services, including Paddle (payment processing) and OpenAI (AI features).
9. Indemnification
You agree to indemnify, defend, and hold harmless Flowdown and its operators from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms.
10. Termination
10.1 By You
You may cancel your subscription at any time through the account settings or by contacting Paddle. Your paid features will remain active until the end of the current billing period. You may delete your account at any time, which will permanently remove your data from our systems.
10.2 By Us
We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, or for any other reason at our reasonable discretion. If we terminate your account for reasons other than a Terms violation, we will provide reasonable notice where possible.
10.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period following account termination. Sections of these Terms that by their nature should survive termination (such as Limitation of Liability, Indemnification, and Governing Law) will continue to apply.
11. Changes to Terms
We may update these Terms from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Notify you via email or through a notice on the Service.
Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Service and cancel your account.
12. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Flowdown operates, without regard to conflict of law provisions. Note that because Paddle acts as the Merchant of Record, payment-related disputes may be subject to Paddle's own jurisdiction and dispute resolution procedures as outlined in their Buyer Terms.
Any disputes arising under these Terms that are not payment-related will be resolved through good-faith negotiation first. If negotiation is unsuccessful, disputes may be submitted to binding arbitration or the competent courts in the applicable jurisdiction.
13. Intellectual Property
The Flowdown name, logo, and all associated branding, software, designs, and documentation are the property of Flowdown and are protected by intellectual property laws. These Terms do not grant you any rights to use our trademarks or branding without prior written consent.
14. Third-Party Services
Flowdown integrates with third-party services to provide its features. Your use of these services is subject to their respective terms:
- Paddle — Merchant of Record for payments. Buyer Terms
- OpenAI — Powers AI features (Pro plan). Usage Policies
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Flowdown regarding the Service and supersede all prior agreements and understandings.
17. Contact Information
If you have questions about these Terms of Service, please contact us at:
Email: [email protected]